Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Where is my router? No way to track. No way to contact.

Nozem13
Joining in

on ‎25-01-2024 07:23

Hello,


I have a confirmation email regarding the 18 month contract I signed up for 2 weeks ago. It reads: "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 7 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.

I work from home and study, and I've had to already spend 40 pounds on internet vouchers/top-ups on my phone. 

I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly? Should I continue burning money indefinitely as I wait for a service that hasn't arrived and I have no way to check on it?


Regards,


Noz

0 Kudos
2 REPLIES 2

Nozem13
Joining in

on ‎25-01-2024 07:21

Hello,

I am experiencing the same issue as this person was in March of 23'.

I have the same confirmation email "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 7 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.

I work from home and study, and I've had to already spend 40 pounds on internet vouchers/top-ups on my phone. 

I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly? Should I continue burning money indefinitely as I wait for a service that hasn't arrived and I have no way to check on it?


Regards,


Noz

0 Kudos

VM-Jon
Problem sorter
In response to Nozem13

on ‎25-01-2024 07:27

Hi @Nozem13 

Thank you for reaching out to us here, welcome to the community.

I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

0 Kudos
Top