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carguy143's avatar
carguy143
Dialled in
10 months ago
Solved

When will pre installation happen? Date always today's date?

Hi.  I ordered on Monday with an internal installation appointment for 16th September 1 till 6pm.  My property has never had nexfibre / virgin before so understand I need a pre installation for t...
  • jpeg1's avatar
    jpeg1
    10 months ago

    This is the way they work. They will do it when they get round to it and you will just get the usual run-around until then. Don't cancel your existing service until this one is installed and actually working.

     

jpeg1's avatar
jpeg1
Alessandro Volta
10 months ago

This is the way they work. They will do it when they get round to it and you will just get the usual run-around until then. Don't cancel your existing service until this one is installed and actually working.

 

  • carguy143's avatar
    carguy143
    Dialled in
    10 months ago

    Thanks. 

    Thankfully I won't be cancelling the other service but I'll be keeping an eye on things to see how their provisioning goes compared to my employer (the ISP I'm already with but can't give me fibre).