Wall Socket RfoG Unit?

[Mbusby993]

Evening all, 

Got my Hub 3 today after moving into my new home and when I've got to my wall socket to plug it in, I've got an RFOG optic unit attached to the wall and I don't get any network connection at all. Do I need a 12v DC adapter for this unit, or should the RF cable from the router to the "wall socket" supply power via the 12v dc in/out? The 12v input on the unit itself looks like a small connection so not sure what I need and just want the Internet back. 

As it stands my Hub is just flashing green base light with the green Wi-Fi light on constantly, which I gather means no connection? 

 

[Tudor]

As you are a new customer you need to call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Mbusby993]

Should the service not just be automatically activated? It sounded as though all I needed to do was plug the hub in and it'd be fine, the house seems to have had virgin media before and there are other VM networks in nearby houses 

[nodrogd]

Somebody’s walked away with the ONU power supply 🙄. VM will have to supply you with a new one.

[Mbusby993]

Yeah thats what I thought. Can't see why someone would take that but there's no 12v plug for it anywhere I can see. Is this something I can only get from virgin or can I pick one up somewhere so I can get the broadband working tomorrow? 

[Roger_Gooner]

You should call VM ASAP to get a replacement plug and coaxial cable.

[Jonny-M]

Be prepared for nobody at VM to understand what you are asking for, and to have to book an engineer visit. 

[Ayisha_B]

Hi @Mbusby993

Welcome to our Community Forums and thanks for your post. 

I can see from our systems your services are online and working since posting but if you need help with anything, let me know.