Quick post for anybody who's interested regarding compensation; I've just had a chat with the person handling my case with the ombudsman and Virgin have offered £383.25 for a delay of 73 days - while this is nice, it's not the full £525 I'm owed for the actual 100 day delay, so they're going to go back to Virgin and make them pay the difference!
Just wanted to post this in case anybody was in a similar situation and didn't think it was worth going through the process, the ombudsman makes it so easy and I've now got my internet paid for by Virgin for a full 14 months 😄
Excellent work @Chez92. Well done for sticking with it and also for posting back the outcome. It definitely does provide some encouragement for others on here who find themselves at the start of the same compensation 'journey' with VM.
Chez, just read through this and I’m In the same boat. Installation was due on 17th Jan and been cancelled 3 times. So will be expecting compensation!
I just wanted to know how you managed to get Stella to come out. I ring virgin and they say there coming today all the time and never turn up.
found it very useful so thanks for posting this up by the way 👌
