WALLSOCKET ETHERNET

[stressedoutugh2]

UGH BEEN WORKING ON THIS ALL DAY! Have to go to coffee shop down stairs to message as have no cell service and they say I just have to wait till next week for an engineer to come out! Waited 6 hours and light never turned white. I can’t find a wall socket that says virgin mobile! then guy said it’s the last outlet. Is that the one with the picture of the computer on it?! That’s just an ethernet outlet?!??????? so do i connect the ethernet cord into the far right socket? that has the picture of the computer on it? Nightmare haven’t had wifi or cellular service where I’m living so keep getting fired from projects i’m not immediately responsive to. And whatsapp messages they just say they can’t help!

then do i connect the other cables that i had plugged in at all? CAN ANYONE HELP OTHER RHAN 

[carl_pearce]

Have you tried the coax cable (The white cable pictured) in this port?

The other end, also pictured, should be plugged into the HUB.

[Jonny-M]

You need an engineer install. Why do you have a floor box in a house?

[jb66]

Cable looks kinked on the right hand side of picture too

[concise]

Surely the white cable has been crushed so needs repair, then screw it into the socket on the left and connect the computer via the ethernet socket on the right, Not that I have a clue what I am looking at 🤔

[Daniel_Et]

Hi @stressedoutugh2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Has an engineer since visited and has the installation been carried out?

Please pop back to us at your earliest convenience.

Regards,
Daniel