WALL SOCKET

[Sanpaolo]

Hello, we got our hub 3 kit yesterday but the Wall socket in our flat doesn't have VM socket. How or where to order the VM socket? 

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Daniel_Et]

Hi @Sanpaolo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Have you tried following the advice provided by @Tudor? If so, how did you get on?

Please pop back to us at your earliest convenience.

Regards,
Daniel