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Virgin hub 3 keeps randomly dropping connection

konombut
Joining in

About 3 months into my contract the connection will randomly drop and the hub will be flashing green for a bit. I had a technician come round he said the cabling outside was outdated and had it replaced and yet the problem is still here in fact I think it’s getting worse.

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi konombut,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues with your service. 

To confirm, is this affecting both a Wired & Wireless connection?

^Martin