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will_460cs's avatar
will_460cs
Tuning in
3 years ago
Solved

Virgin Media isn’t available at your new address (but I and my two neighbour had a point installed 3 year

Hi, I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours....
New customer connection.
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for the update will_460cs, and I'm sorry to hear of this poor experience.

    Can you please confirm if you now have a pending subscription and installation date now in place with Virgin Media at your new address?

    Thanks,

    David_Bn

will_460cs's avatar
will_460cs
Tuning in
2 years ago

Hi,

 

I never heard anything - try to call again.

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
2 years ago

Morning will_460cs 

I can see you've PM'ed Kain again and he's done the form. I have also emailed the team for you this morning, hopefully get a faster reply 🙂

Best wishes.

  • will_460cs's avatar
    will_460cs
    Tuning in
    2 years ago

    Hi John

    ive tried to call many times and I just get passed from one call centre operative to the next one and they all do the same thing same my house isn’t connectable. I am 100 yards from one of the 2 main exchanges in my town. Half the houses had points installed about 5 years ago. Half didn’t.  Here’s a picture of the one they installed outside my gate. I’d really appreciate if someone can call me on [removed] Thanks will

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    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks will_460cs.

      All action on our side has been taken by my colleagues and hopefully the dedicated team entrusted to deal with this matter will be able to contact you and confirm as soon as possible.

      Kindest regards,

      David_Bn

      • will_460cs's avatar
        will_460cs
        Tuning in
        2 years ago

        Hi David,

        Thanks for you help, I have a window to cancel my contract and move. With this in mind is there anyway I can chase this up? 

         

        thanks
        Will

         

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Hi will_460cs 

      I've heard back from the team. There are plans to install at this property you gave me via PM.

      However, it's with the builds team with no timescale I'm afraid.

      Best wishes.

      • will_460cs's avatar
        will_460cs
        Tuning in
        2 years ago

        I managed to get hold of an engineer back in august who was doing a service call at number 78 eastwood (they are the only house connected in the entire street), he checked my address then confirmed that the entire street was wired and ready to be connected with no engineering works required - the only thing required was Virgins database to be updated.. He spoke to his district manager who in turn got the 2 field engineers to drop referral vouchers in the entire street.  I got a call 2 days later from the sales team to “register my interest again” - nearly 3 months on absolutely nothing has changed. I’ve call and been passed from department to department twice over the last couple of weeks. 

        very disappointed that this has not been resolved.