Virgin Media Engineer Arrival time

[imonehh]

I booked an Engineer Appointment for Tuesday 29th November 2023 between 1pm - 6pm

I had confirmation texts from Virgin themselves confirming of the engineer’s arrival this morning but I have yet to have received a call from the Engineer to confirm the exact time slot, it’s now 16:50 and I’ve not had a call or text from the Engineer. I checked the My Virgin Media app, but nothing showing there as any booked appointments, even though I’ve received texts confirming? I need the VM Home socket installed as the home I’m in doesn’t have one, otherwise id have done it myself with the self install kit - does anyone know what the process actually is with Engineer visits and how it works with timings and if they could turn up at 6 at the latest? Thanks in advance 

[Cardiffman282]

I reckon that they will be with you by 6pm. If not have a look here https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

[Arissa_H]

Hi Imonehh 👋🏼.

Thank you for posting, welcoming you onto the community forum 😊.

Sorry to see the appointment was snot showing on your app ☹.

Did the engineer turn up to your property? 

Let us know, we will do our best to help.