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Virgin Media Engineer Arrival time

imonehh
Joining in

I booked an Engineer Appointment for Tuesday 29th November 2023 between 1pm - 6pm

 

I had confirmation texts from Virgin themselves confirming of the engineer’s arrival this morning but I have yet to have received a call from the Engineer to confirm the exact time slot, it’s now 16:50 and I’ve not had a call or text from the Engineer. I checked the My Virgin Media app, but nothing showing there as any booked appointments, even though I’ve received texts confirming? I need the VM Home socket installed as the home I’m in doesn’t have one, otherwise id have done it myself with the self install kit - does anyone know what the process actually is with Engineer visits and how it works with timings and if they could turn up at 6 at the latest? Thanks in advance 

2 REPLIES 2

Cardiffman282
Knows their stuff

I reckon that they will be with you by 6pm. If not have a look here https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Arissa_H
Forum Team
Forum Team

Hi Imonehh 👋🏼.

Thank you for posting, welcoming you onto the community forum 😊.

Sorry to see the appointment was snot showing on your app ☹.

Did the engineer turn up to your property? 

Let us know, we will do our best to help. 

Ari - Forum Team


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