Virgin Media Broadband not available in my flat, but is already in another in the same building and floor

[Dando89]

I'm looking to get Virgin Media broadband but the website and sales person on the phone insist it is not available at my flat, however the flat directly opposite to mine on the same floor has it, so it's clearly already in the building. Is anyone able to help check out the reasoning behind this please?

[VM-Jon]

hi @Dando89 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon

[emmaemmaemma]

hi Jon,

We have the same issue - the two flats directly below us have Virgin broadband but it says its not available for our flat. Please can you also look into this for us?

Thanks

[Joseph_B]

Hey @emmaemmaemma,

With this we can certainly go about looking into this further with you, for us to do so I will go about sending you a private message to discuss this further.

Joe