Virgin Hub 5x

[Stiltonpie]

I had the 1 gig servie installed on the 8th Jan 2023 and no issues until today. I was up at 5.30am and switched my mobile on and no connection. White solid light on the hub. So i restarted my phone, still no connection. Tried all the computers in the home. No connecction.

So, I tried a reboot via the http://192.168.0.1/ and since then the white solid light is now a blue flashing light for the last 3 hours. I unplugged the ethernets and did the 60s pinhole reset, factory reset and still a flashing light.

I just keep getting the above. I have an engineer coming out tomorrow. Is there something i'm missing?

[Tudor]

You have done everything you can, just wait for the technician 

[Stiltonpie]

Thank you.....just so annoying espeially when I work from home.

[legacy1]

Reboot the hub is all they do.

look at getting your own router with 1Gb ports or better and double NAT till modem mode happens for the hub

[Stiltonpie]

I just checked on the hub and its now connected and working. Do i cancel the engineer as I don't want to waste his/her time?

[Stiltonpie]

Is there a router that you would suggest?

[legacy1]

Depends how much you want to spend or home or advanced router along with speed to the device.

https://www.amazon.co.uk/ASUS-802-11ax-Lifetime-Accelerator-Forwarding/dp/B0B3NCPLY2/ref=sr_1_2?crid...

[Beth_G]

Pleased to hear the issue seemed to resolve itself, Stiltonpie.

If you experience any further issues from here, just let us know.

Enjoy the rest of your Sunday 😊