VM wires and box

[Chloey34]

I live in a freehold property and the VM wire box on the external of the building is damaged and the wires are exposed. I don't personally have VM in my flat but will someone from VM come out and repair the box housing the exposed wires? 

[Akua_A]

Hi @Chloey34 

Welcome to our community forums and thank you for flagging this to us. We want to do our best to resolve this. Do you have a picture of the wire box by any chance? Are you comfortable giving us the closest address to the box so we can locate this?

Thanks,

[Chloey34]

Above is the box. 

I would advise of the address in a private communications but not on a forum.

Thank you

[Daniel_Et]

Hi @Chloey34, thank you for your response.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel