VM connect something went wrong on our side

[Jademarry]

Need some help please. Ever since joining virgin over 6 months ago I have never been able to connect via the app. I keep getting oops something went wrong or something went wrong on our side. I am trying to order another wifi pod due to shocking signal upstairs but this is the only way I can see to do it other than spending ages on the phone. Can somebody from virgin dm me please 🙏 

[Daniel_Et]

Hi @Jademarry, thank you for your post.

We're sorry to hear about the problems you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel