Forum Discussion

Basauri's avatar
Basauri
Joining in
9 months ago
Solved

VM broadband shows as unavailable but neighbours downstairs have it.

I am in London and I live in a low rise block of flats. My flat is on the 1st floor, which is also the top floor. When I moved in to this address, back in early 2013, I tried to get Virgin Media br...
  • nodrogd's avatar
    nodrogd
    9 months ago

    I take it there is no internal VM wiring in the flats. If there was there wouldn’t be an issue, so I’m assuming external wiring is the only option. That’s where the problems start. Some local councils don’t allow visible wiring on communal properties. Beyond that VM would have to obtain wayleave, either from the building management or all the lower flat owners to cross their properties. The final hurdle is the maximum height VM installers will work at. Most only carry short ladders as installers are not trained or insured to work at heights.

nodrogd's avatar
nodrogd
Very Insightful Person
9 months ago

I take it there is no internal VM wiring in the flats. If there was there wouldn’t be an issue, so I’m assuming external wiring is the only option. That’s where the problems start. Some local councils don’t allow visible wiring on communal properties. Beyond that VM would have to obtain wayleave, either from the building management or all the lower flat owners to cross their properties. The final hurdle is the maximum height VM installers will work at. Most only carry short ladders as installers are not trained or insured to work at heights.

  • Basauri's avatar
    Basauri
    Joining in
    9 months ago

    Not having the slightest idea of how these things work, your explanation sounds very reasonable to me and helped me understand the problem. Many thanks for having taken the time to explain. 

    It's a council owned house, I forgot to say. And I assume there's no internal VM wiring, since the flats on the first floor aren't listed in the VM registry. Now I can see why.

    Such a shame. But thanks again for your reply. A little less frustrating now that I understand what the problem is.