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wiry
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Message 41 of 169
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Re: User already logged in (when not) on hub

This happens when the mobile application isn't connected as well. I have experienced this without the app on my windows computer, on android 9 with a nokia 8 and my pixel 3 on android 10 and 11.
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redmond175
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Message 42 of 169
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Re: User already logged in (when not) on hub

I’m also having the same issue. Cannot log into router via app or web browser. Says someone already logged in. Powered down and rebooted router but didn’t help

app version is 12.9.8(0)

iPhone X max

ios 13.5.1

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karmic1
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Message 43 of 169
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Re: User already logged in (when not) on hub

This has been happening to me every day for over a month. It’s not very impressive given that it’s supposed to be the cutting edge of tech.! 
I’m fed up with my Virgin kit performing so poorly. I was on hold for 55 minutes on Friday, then you disconnected me. I’ve sent TWO emails to complain and not even had a response. VERY poor

MikeRobbo
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Alessandro Volta
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Message 44 of 169
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Re: User already logged in (when not) on hub

Which email address did you send your complaint to ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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karmic1
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Message 45 of 169
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Re: User already logged in (when not) on hub

I did it via the make a complaint template on the site.

is there an actual email address? I couldn’t find one

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MikeRobbo
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Alessandro Volta
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Message 46 of 169
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Re: User already logged in (when not) on hub


@karmic1 wrote:

I did it via the make a complaint template on the site.

is there an actual email address? I couldn’t find one


Nobody seems to know of one, that is why I asked.

If you are wanting assistance you need to start your own thread.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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karmic1
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Message 47 of 169
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Re: User already logged in (when not) on hub

thanks, I will do that

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wiry
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Message 48 of 169
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Re: User already logged in (when not) on hub

Not quite sure what assistance you want, what are they going to do, fix their firmware at your request? 😹 

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Dazzasky2001
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Message 49 of 169
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Re: User already logged in (when not) on hub

I have a ticket submitted via this forum for the issue and when I heard nothing back I emailed the moderator who told me that the tech department had closed down the job stating the issue had been resolved when it hasn’t. I’m now waiting for an update.  It’s a joke.  

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wiry
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Message 50 of 169
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Re: User already logged in (when not) on hub

Probably because it's so random that it's impossible to find what's causing it.

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