Virgin Media Community

[wiry]

This happens when the mobile application isn't connected as well. I have experienced this without the app on my windows computer, on android 9 with a nokia 8 and my pixel 3 on android 10 and 11.

[redmond175]

I’m also having the same issue. Cannot log into router via app or web browser. Says someone already logged in. Powered down and rebooted router but didn’t help

app version is 12.9.8(0)

iPhone X max

ios 13.5.1

[karmic1]

This has been happening to me every day for over a month. It’s not very impressive given that it’s supposed to be the cutting edge of tech.! 
I’m fed up with my Virgin kit performing so poorly. I was on hold for 55 minutes on Friday, then you disconnected me. I’ve sent TWO emails to complain and not even had a response. VERY poor

[MikeRobbo]

Which email address did you send your complaint to ?

[karmic1]

I did it via the make a complaint template on the site.

is there an actual email address? I couldn’t find one

[MikeRobbo]

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@karmic1 wrote:

I did it via the make a complaint template on the site.

is there an actual email address? I couldn’t find one

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Nobody seems to know of one, that is why I asked.

If you are wanting assistance you need to start your own thread.

[karmic1]

thanks, I will do that

[wiry]

Not quite sure what assistance you want, what are they going to do, fix their firmware at your request? 😹 

[Dazzasky2001]

I have a ticket submitted via this forum for the issue and when I heard nothing back I emailed the moderator who told me that the tech department had closed down the job stating the issue had been resolved when it hasn’t. I’m now waiting for an update.  It’s a joke.  

[wiry]

Probably because it's so random that it's impossible to find what's causing it.