Forum Discussion

wiry's avatar
wiry
On our wavelength
6 years ago

User already logged in (when not) on hub

Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this: "...
Beth_G's avatar
Beth_G
Icon for Forum Team rankForum Team
5 years ago

Hi wiry and Ayjayy66,

 

Can you both confirm the below for me so I can raise an IT ticket for this issue:

 

  • Connect App version
  • Make and model of the device in use
  • Device OS

This will also help us to identify if there are any patterns to this particular issue. I'll then send the details off to be looked into.

 

Thanks,

Beth

 

 

 

redmond175's avatar
redmond175
Tuning in
5 years ago

I’m also having the same issue. Cannot log into router via app or web browser. Says someone already logged in. Powered down and rebooted router but didn’t help

app version is 12.9.8(0)

iPhone X max

ios 13.5.1

  • karmic1's avatar
    karmic1
    On our wavelength
    5 years ago

    This has been happening to me every day for over a month. It’s not very impressive given that it’s supposed to be the cutting edge of tech.! 
    I’m fed up with my Virgin kit performing so poorly. I was on hold for 55 minutes on Friday, then you disconnected me. I’ve sent TWO emails to complain and not even had a response. VERY poor

    • MikeRobbo's avatar
      MikeRobbo
      Alessandro Volta
      5 years ago

      Which email address did you send your complaint to ?

      • karmic1's avatar
        karmic1
        On our wavelength
        5 years ago

        I did it via the make a complaint template on the site.

        is there an actual email address? I couldn’t find one

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 years ago

    Hi all,

     

    Sorry for the app issue. 

     

    Can you try a PIN reset on the hub for me an then delete/re-install of the app?

     

    Kind regards,

    • Dazzasky2001's avatar
      Dazzasky2001
      Up to speed
      5 years ago

      I’ve already reset the hub and it was fine for a couple of days and then starts all over again. 

      • MikeRobbo's avatar
        MikeRobbo
        Alessandro Volta
        5 years ago

        There are two things common to this problem, the Hub 3 and the Connect App.

        Up to now I haven't seen anyone that isn't using the connect app having any problems.

        My advice ...

        Try uninstalling the Connect app and forgetting about it, then pinhole reset the Hub and use the Hub GUI to manage the settings.