Forum Discussion

Jonald's avatar
Jonald
Joining in
2 years ago

Text from Virgin - (not a customer)

Hello,

I am not a Virgin customer at present (and am not currently applying for broadband etc.)

However I received two texts that I believe relate to a Virgin broadband order.

Text 1: Hi it’s Virgin Media. To review your pre-contract docs head here: 

(Link to docs)

Then shortly after:

Text 2: Hi, before we install our services on (DATE) we need to do some external work at (ADDRESS). But first, you need to tell us about your property. Use this link and tap Chat To Us Now: virginmedia.com/boundary

I have taken out the date and address, but they are not mine in the texts (and I am also not a customer)

I am assuming this is someone incorrectly entering their mobile number for their account, and have entered mine by mistake.

Could I have some assistance in taking my phone number off this? (This has happened once before)

Thanks,

Jon

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Is it from a legitimate VM source?   If not just "block" the sender's number

    • Jonald's avatar
      Jonald
      Joining in
      2 years ago

      Yep, definitely from a legit Virgin Media number. I can see texts above it from when I actually was a VM customer a few years ago, from the same sender.

      • Jonald's avatar
        Jonald
        Joining in
        2 years ago

        Bump, still have my phone number attached to someone elses Virgin account