Forum Discussion

Wrex24's avatar
Wrex24
Tuning in
2 months ago
Solved

Signed up to Virgin Media 1st Decemeber - Constantly lied to now delayed

After waiting 8 years for virgin media, was expecting BT FTTH to come first, nexfibre builds in area and became available, I ordered straight away and got a Engineer Appointment for 12th December My...
  • Gareth_L's avatar
    Gareth_L
    14 days ago

    Wrex24

    I just wanted to thank you for your patience and understanding over the last month.

    I'm not going to lie and say it has been the easiest interaction I've dealt with, it's been the complete opposite.

    However, saying that I'm glad everything has now been resolved and you can enjoy the service.

    If I can help with anything else, please let me know.

    Gareth_L

Gareth_L's avatar
Gareth_L
Forum Team
2 months ago

Hello Wrex24.

Thanks for your first post and welcome to our community.

Sorry to hear about your installation getting pushed back to the 9 January. 

This is not good at all, Issues like this do arise sometimes and are beyond our control.

I can have a look into this for you if you like?

What I'll do is send you a private message to take your account details.

Gareth_L