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Wrex24's avatar
Wrex24
Tuning in
2 months ago
Solved

Signed up to Virgin Media 1st Decemeber - Constantly lied to now delayed

After waiting 8 years for virgin media, was expecting BT FTTH to come first, nexfibre builds in area and became available, I ordered straight away and got a Engineer Appointment for 12th December My...
  • Gareth_L's avatar
    Gareth_L
    14 days ago

    Wrex24

    I just wanted to thank you for your patience and understanding over the last month.

    I'm not going to lie and say it has been the easiest interaction I've dealt with, it's been the complete opposite.

    However, saying that I'm glad everything has now been resolved and you can enjoy the service.

    If I can help with anything else, please let me know.

    Gareth_L

Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
2 months ago

It should be standard practice to keep your broadband until you get a new ISP, so you just chill out until it happens.

In this case it's a nexfibre build, so VM cannot install until it's done. It's similar to an ISP waiting for Openreach to finish its build.

Wrex24's avatar
Wrex24
Tuning in
2 months ago

Sorry but being a nexfibre build has nothing to do with this, other houses in close Proximity have it and if it's showing available on post code checker then virgin media are obviously happy that it's done enough to start taking orders, the problem is that no one came to connect my House from xgs pon on telephone pole, and constant lies, I haven't cancelled current isp but I won't accept the attitude of just chill while virgin media do what they want