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Self set up coming to wrong address \

Stevemeik1
Just joined

on ‎10-06-2024 12:14

Good Afternoon

I signed up for a new installation however in the confirmation email of where device is to be sent the address is listed wrongly. I have tried to call but cannot as I have not been issued an account number yet, Could you please advise ? 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎10-06-2024 19:04

Hi @Stevemeik1 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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