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Unionman_007's avatar
Unionman_007
Joining in
12 months ago
Solved

Router

I am having trouble accessing 1 specific website www.northlincs.gov.uk using our home network, but can access using data on my iPhone.
  • David_Bn's avatar
    David_Bn
    12 months ago

    Thanks for reaching out to us Unionman_007, and welcome back to our Community Forums

    Sorry to hear of the issues connecting to one particular website.

    Can you please confirm what happens when you try to access this website?

    Are you using a VPN or does any feature of our web safe perhaps block this website from being accessed on our connection?

    Thanks,

    David_Bn

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
12 months ago

Thanks for reaching out to us Unionman_007, and welcome back to our Community Forums

Sorry to hear of the issues connecting to one particular website.

Can you please confirm what happens when you try to access this website?

Are you using a VPN or does any feature of our web safe perhaps block this website from being accessed on our connection?

Thanks,

David_Bn

  • Unionman_007's avatar
    Unionman_007
    Joining in
    12 months ago

    David_Bn, thank you for your reply, the connection has just in the last few minutes started working again.

    Just to confirm the connection would not work from our IP Address it was saying their website was not responding, however if I used the data on my iPhone with WiFi switched off at home it would connect and also if my son used a VPN instead that would work also. Hope this helps. Thanks.

     

    • Unionman_007's avatar
      Unionman_007
      Joining in
      12 months ago

      Forgot to mention that we reset our router earlier today.

      • Unionman_007's avatar
        Unionman_007
        Joining in
        12 months ago

        Not sure about the features of web safe and if that is an issue.