Router issues

[pauljohnston]

My router randomly turns off and on. Can you help please 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system..

[Ashleigh_C]

Hi there @pauljohnston 

Thank you so much for your post and welcome back to the forums, it's great to have you here.

I am so sorry that you have faced some instability with your connection and thank you so much again for posting. I have checked and cannot see any issues that may be causing this, I can see there was some instability over the past day but it does appear to have levelled out now. How have things been since your initial post?

[pauljohnston]

Ashleigh. Many thanks for the post.

Not been great to be honest. Virgin sent out a new router which would not connect to my wifi.

Then there have been great difficulties getting another one. Spent over an hour with one of your colleagues who stated that a new one would be sent to me. I received no confirmation of that so I called back to be told I would have to go through the whole trouble shooting process again before I could get another router.

Put in a complaint.....

[Daniel_Et]

Hi @pauljohnston, thank you for your response.

I can see you've spoken to the team since your latest post. Have the issues now been resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel