Request for Engineering Intervention: wall socket

[luigimorra]

Hi,

I need an engineering intervention at my address. I’ve received the Virgin Media broadband setup kit, but the cables provided don’t match the wall socket.

I’ve tried calling the pre-installation team on 0800 052 1734 multiple times with no response. I understand the QuickStart pack is sent when VM was previously installed. I checked if any internal boxes, possibly NTL or Telewest, exist, and looked for an external omnibox, but no internal connection point is apparent.

Please assist with this issue.

[Adduxi]

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

However, if you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[jbrennand]

Try the sales team....

, call the the Sales team on 0800 183 1234

[Molly_T]

Hi luigimorra 👋 welcome to the community forum! Thanks for posting!

Sorry to hear you were in need of some support following your Quickstart kit arriving due to the lack of socket. Hopefully you were able to get in touch with us via one of our direct contact platforms to get an engineers appointment booked in, to complete your installation. 🤞 

You ever needed, you can do this via; Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤 Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp:  07803089684
If you are still in need of support with your installation please do let us know and we will do our best to help! Thanks for your patience in the meantime. 🌞