Request extension/ longer coaxial cable

[janetpong]

Dear,

The existing cable length cannot reach the hub where we are planning to put close to the TV set, which is approx 6-8m away from the wall outlet. 

As well as the signal through out the house is weak which the hub placed at the corner of the house. 

Are we possible to request a longer cable for the broadband hub.

Please connect us if the arrangement can be set.

Regards,

Janet Pong

[Adduxi]

Best to get an Technician to do this work, as they will balance the power levels etc after doing the cable work.   Standard charge of £25 for a non fault call out fee. Just wait here a day or two for a VM Mod to pick this up and discuss with you directly.

[Daniel_Et]

Hi @janetpong 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to arrange this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Adduxi 👍

Regards,
Daniel

[Daniel_Et]

Hi @janetpong, thank you for speaking to us via private message.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel