Request extension/ longer coaxial cable
Dear, The existing cable length cannot reach the hub where we are planning to put close to the TV set, which is approx 6-8m away from the wall outlet. As well as the signal through out the house is weak which the hub placed at the corner of the house. Are we possible to request a longer cable for the broadband hub. Please connect us if the arrangement can be set. Regards, Janet PongMy hub 3 constantly in solid red light
In May, I started using Virgin broadband services. First time installed my hub3 has been showing an orange light continuously till now, but suddenly this week, it turned red. I checked online and it said it might be due to overheating, but my device is only slightly warm. Also, the internet keeps going on and off. So, I contacted customer service, waited for two days, and finally got a response. They said there was no issue with the speed at the time but didn't explain the reason for the red light. However, today, the internet is unstable again, and it's really affecting my ability to work from home. is anyone can help with this issue. Thanks