Red power light on SH3

[progers]

I noticed today that the power light on my SH3 is permanently red.  I followed the instructions on the website and did a pinhole reset but that made no difference.  The hub feels quite warm to the touch so I called 150 and was told there is a temporary disconnection fault on my broadband and it would be monitored until 7pm tomorrow.  I tried to read what it says on the website "In either Mode the red power light is an indication of over heating and most not be ignored. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced." well, it is well ventilated and isn't cool to the touch but the guy I spoke to didn't want to hear that, just kept rabbiting on about a temporary disconnection fault so what should I do?

[Ashleigh_C]

Hi there @progers 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your Hub and thank you so much for trying all these fixes first as recommended online. 

As these have not resolved things I do think it would be best to arrange an engineer to come and take a look, I will pop you a private message so we can do so. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C · Accepted solution]

Hello again @progers 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
 

[progers]

Hi Ashleigh, I had a visit from an excellent engineer on loan from Leicester, his name was Shabir. He carried out several tests on my SH3, removed a 6db attenuator fitted at my last visit several years ago, this was causing low signal failures.  His take on the red LED was that the SH3 was fitted with two LEDs on manufacture, one red and one white, the white light has a much shorter life than the red one so if it fails, the red LED lights so he says the website is incorrect.

Peter

[-tony-]

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@progers wrote:

Hi Ashleigh, I had a visit from an excellent engineer on loan from Leicester, his name was Shabir. He carried out several tests on my SH3, removed a 6db attenuator fitted at my last visit several years ago, this was causing low signal failures.  His take on the red LED was that the SH3 was fitted with two LEDs on manufacture, one red and one white, the white light has a much shorter life than the red one so if it fails, the red LED lights so he says the website is incorrect.

Peter

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what a load of rubbish - thats better than the garbage offshore come up with - but lets just for a moment give him the benefit of some doubt - after he spouted that chaptrap did he change the hub - if he did then fine he is just someone who wants to impress with tech speak that is meaningless

if he did not change the hub then he is a dangerous idiot - so which is he

if the latter he wants some sort of warning and re training and you still need a new hub

[David_Bn]

Thanks for coming back to us @progers, can you please confirm if the hub has been changed or not?

If this has not been changed, can you please confirm if the red light has since returned and if the hub feels too hot to touch?

Thanks,

David_Bn

[progers]

No, he didn't change the hub, it isn't too hot to touch, I can comfortably hold my hand on it and the red light remains on.

Peter

[Steven_L]

Thanks for coming back to us progers, I can arrange for a new hub to be sent out to you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L