Red light on hub permanently

[bazzauns51]

I have tried everything including the pinhole restart but I cannot get the red light off my hub 3. I have Internet and email etc but the red light is on permanently

[Eeeps]

I've recently re-joined VM after two years away and got a Hub 3 which works fine.

However, the power light is orange (should be white) in router mode and red (should be magenta) in modem mode.
Seems like the blue part of the multi colour LED has failed.
The network light and Wi-Fi light don't work at all!

If you search the forums you see many similar posts and it seems this is simply a problem with the LED or LED driver circuitry in the hub.

For me I believe this is a returned hub that has not been properly tested and refurbished but as it works fine I have no issue.

[Lee_R]

Hi @bazzauns51 thanks for reaching out and welcome back to our community.

Sorry to hear of your permanent red light on the hub 3 and for any inconvenience this may be causing you.  I'd like to have a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Eeeps thanks for posting and welcome back to our community.

Thanks for your feedback regarding your hub 3.  You've explained that the hub is doing its job.  However, could you expand on its temperature?  Is that okay?  I'd like to take a look on your behalf too. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R