Red Light on Router Advice please

Hi Robert731 

Thanks for coming back to me with your details.

I've gone ahead and booked in an engineer appointment for you.

There’ll be no charge for this visit unless:

• The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.
• You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.

Otherwise, the appointment would be free of charge.

The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.

If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through the My Virgin Media App up to 4pm the day before the appointment.

Let us know how the visit goes and if you need anything else 😊