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Magszee · 3 weeks ago

I want to re locate my tv, same room different wall opposite end of the room, how do I move my TV box so I can connect my tv? Do I need to purchase some leads or do I arrange an engineer? Please & thank you for any help.

newapollo · 3 weeks ago

Hi @Magszee

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave

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jbrennand · 3 weeks ago

Which TV box do you have?

Does it not just connect to the TV by standard HDMI cables and ethernet cables - or wifi ?

A VM Tech will not sort that for you - its DIY. But as said - for £25 they will move the Hub for you

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Matthew_ML · 2 weeks ago

Hey Magszee, thank you for reaching out and a warm welcome to the community, as mentioned this would be an one off charge of £25.

I will send you a DM now to organise this.

Matt - Forum Team

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Re locate my tv