No Internet. No help

[NJB29]

Hi can anyone help, I'm having the same issue as above. Our WiFi has been terrible the last couple of days, I have phoned the automated line and there are no issues in the area. When I try the app I just constantly get to final checks then I just get this. It is affecting all devices

 

[Client62]

Connect to your VM Hub at http://192.168.0.1/
check the status of the Upstream / Downstream signals,
and once logged in run the network diagnostic test.