Making a complaint - NOT a VM customer

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You'll not get any satisfaction on this forum, as it's user led and the occasional Virginmedia staff have no real authority. 

You should write (or better still get your solicitor to write) to the registered office.

 500 Brook Drive, Reading, RG2 6UU 

Company No. 2591237

[lpars]

The cable installers have been at the end of my drive today cutting up the pavement for the whole road and in the process they cut through our home's power cable!

Firstly they block us in with the fencing in order to install the cable in the first place, which we did not ask for in the first place. Then the workers dig straight down through our electricity cable causing instant power cut. They did not check the pavement with the sensor beforehand.

This is a huge inconvenience as my partner works from home, there were 2 teenagers studying for their GCSEs and one of them is diabetic and needs a working fridge for her insulin. 

My partner had to call SSE company himself to come and fix the electric - they were NOT told by the VM crew, despite being told by the workers that they had informed them. 

I'm afraid virgin media have made a complete shambles of our road and in particular our household.

I would like to discuss a compensation payment for the inconvenience

[Zach_R]

Hi @lpars,

Thanks for the post and welcome to our community forums. We're here to help.

I'm very sorry to hear of your experience following recent works in the area. If your electricity or any other utility in the home has been damaged due to the works, you would need to contact that supplier directly and they will assist you in resolving that respective fault. 

To clarify, was this work done as part of installing our services to your home? If so, has the installation been completed successfully with the services active? I'm just trying to get a full picture of the situation, what's happened, and all of your concerns so we can address them all.

Thanks,