James112
8 months agoJoining in
Previous tenant hasn't cancelled their contract
I am a new customer who moved into a new house last week. I expected delivery of my quick start package, but received no update and it never arrived.
I called the support line who told me there is an active connection under the previous tenant's name and I need to wait for them to cancel before I can get online. They refused to give a precise time frame and suggested this might take weeks.
I urgently need a connection for remote work; I have proof of ownership and just need to use my service. How can I proceed?