Package loss in games and with "ping"

[ashtama2]

Anyone else having problems with package loss on their VM connection?

North London. Hub 3.0. PC connected with a cable. Connection was absolutely fine like a week ago, but recently I'm constantly having 5-15% package loss in games like Apex, WoW.

And even the simplest "ping -n 100 google.com' gives up ~10% lost packages consistently.

So wondering if this is something on VM side, are others affected?

[Client62]

Check for known faults in your street  (do try both options)

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify


Connection state

Check the Upstream / Downstream connection stats are ok for the VM Hub

Hub menu >> ( below the Password ) Check router status >> Upstream / Downstream tabs.

[Kath_P]

Hi ashtama2,

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We're sorry to hear you're having an issue with your connection. We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,