Forum Discussion

hudder's avatar
hudder
Joining in
5 months ago

Package loss in games and with "ping"

Anyone else having problems with package loss on their VM connection?

North London. Hub 3.0. PC connected with a cable. Connection was absolutely fine like a week ago, but recently I'm constantly having 5-15% package loss in games like Apex, WoW.

And even the simplest "ping -n 100 google.com' gives up ~10% lost packages consistently.

So wondering if this is something on VM side, are others affected?

  • Akua_A's avatar
    Akua_A
    Forum Team
    5 months ago

    Hi Hudder,

    Welcome to our community forums and sorry to hear you are having packet loss issues with your service. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,