Outside box has come off wall now no internet

[K16]

Hi there, 

My omnibox outside was on the pavement last night after being detached from my house. It's in a really stupid place where passer-bys can easily kick off and damage although I think what has happened here is that because the wire running alongside the omnibox into my house was loose on the floor due to the wire tacs breaking, that someone has tripped over it therefore knocking the box off and the wires from the underground cable. 

I've tried connecting a wire onto the wire that is coming out from the pavement but I have no Internet still? The box inside my house is showing a red light also. 

I desperately need my Internet sorted for work purposes and TV etc. 

Can anyone help please? 

TIA

[jpeg1]

Phone customer service. This is not the best place to report faults. 

[Tom_W1]

Hi @K16 thanks for your post although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so we can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks