Outside Junction Box Damaged

[newtonll]

Hi, the cover for my brown outside junction box has come off and I can’t locate it. How do I get a new one fitted? Thanks Linzi 

 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[newtonll]

Thanks, I don’t have a landline and I keep getting sent links that don’t help me and my call is ended so this was my next option. 

[Daniel_Et]

Hi @newtonll 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to see what's happened 😔

In order to discuss getting a new omnibox fitted, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel