on 28-07-2024 21:54
Hello. I accidently cut the cable in the garden yesterday. It's a twin cable, with the smaller wire completely cut through and the larger wire partly cut through. Broadband still works fine, and I think the smaller wire is the old telephone line no longer in use. If I just wrap it in duct tape any idea if that would suffice? Or should I get it properly fixed? Thanks.
28-07-2024 22:38 - edited 28-07-2024 22:39
I'd suggest getting it fixed as you could introduce noise into your and neighbours lines.
It shouldn't cost anything since the line wasn't correctly buried.
on 31-07-2024 09:23
Hi Monsoon17,
Thank you for your post and welcome to the community.
Thank you for letting us know about the cable. We can certainly have this looked into.
I will private message you now to confirm your details.
^Martin
on 12-08-2024 20:57
All fixed. An engineer came out and fitted a new cable. Impressed with Virgin's service on this occasion.