Forum Discussion

FernandoJM's avatar
FernandoJM
Joining in
1 year ago

No updates about pre-pull work - installation delayed for months

Hello! I want to thank this community for giving me insight into this trouble. I'd like to also share my back-and-forth shenanigans with Virgin Media. It's been two months since I initially reached ...
John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
1 year ago

Hi FernandoJM 

Thanks for posting and welcome to the community. Sorry to hear of any install delay. Pre-pull work can take place at any point including the day before the install. The date you see therefore will be a place-holder but apologies if you have not been told this.

I'll send you a PM now to assist further.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    1 year ago
    John_GS wrote:

    Hi FernandoJM 

    Thanks for posting and welcome to the community. Sorry to hear of any install delay. Pre-pull work can take place at any point including the day before the install. The date you see therefore will be a place-holder but apologies if you have not been told this.

     

    But the customer should be told this. And the remote agents who repeat the lie about it should be told too.