Pre pull work Delay
We recently moved into a new area, and last week I requested the services to move to the new home. I was given an installation day of 26th September. Saying the pre install would be done the same day. I reached out to customer services multiple times, and in different occasions they said the pre pull would happen at different times, they said Friday the 27th, then Saturday the 28th, then finally Monday (Today). In my area I was told by the engineer who came that the connection to the property needed to be checked by the people who do the pre pull work. The same day the pre pull work came into the property and said to us why the engineer that previously came didn't use the cables from our neighbours as they also use VM. So the pre pull team just left saying that they couldn't to anything and that they would send somebody else. I voiced this to customer service multiple times in the hopes of getting a solid time and date, then finally someone said that apparently now they have the permissions to do the work and that they'll show up on Monday. Each time I keep getting told today or tomorrow. Seeing all the stories from the community we are just scared that this could happen to us. No one has been very helpful, so I hope to speak to the community team or an area manager to discuss the actual status. Hope this get resolved quick so can show people how fast VM resolves delays. Thanks.
