Forum Discussion

tins's avatar
tins
Joining in
12 months ago
Solved

No microducts at new property

Hi guys,

I'm moving house (fingers crossed) and whilst scoping out the estate I was unable to see any Virgin microducts on the pavements, also I couldn't see virgin boxes on any of the properties which struck me as odd as when I put the postcode in on the Virgin website it says it is available. Could this be a mistake and Virgin haven't got my estate ready yet?

A few years a go a contactor was working their way around my town, digging up pavements, putting microducts outside properties. I can see that the pavements haven't been dug up on this street. It isn't a new estate, houses are 1999-2000. Any ideas?

    • tins's avatar
      tins
      Joining in
      12 months ago

      Nope! It really has got me scratching my head. I will have another walk around at the weekend just to double check I haven't missed any omniboxes. It's not looking good though 😞

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        12 months ago

        Hi tins,
        Thank you for your post and have you had any luck, if we are available in your area you should be able to get our services, have you spoken to our team? Please let us know,

        Zoie

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Pay attention to the street cabinets, often VM cabinets are less than 200m from the properties.

    • tins's avatar
      tins
      Joining in
      12 months ago

      Thank you, will have a little stroll this weekend to see what I can spot

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    12 months ago

    Is it an unadopted road (Private)?

    VM will only put their own ducting in council owned streets. They also won't dig streets where there is no pavement or everything is block paved due to the increased expense.

    • tins's avatar
      tins
      Joining in
      12 months ago

      Nope. 

      The pavements are the same as all the others that they dug up whilst rolling out here. I'm not sure what would already be in place if digging wasn't required. These houses were built 24/25 years a go. 

       

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        12 months ago

        Hello tins.

        We can check the serviceability of properties from here.

        Can you please send me a private message with the address.

        I can check and let you know.

        Gareth_L

         

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    12 months ago

    The acid test will be placing an order, let us know what happens.