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No lights on hub 5 with flashing power supply

waxondk9
Joining in

Hi there,

Have a hub 5*, haven't had it long but it disconnected itself from all services in early hours of this morning. Went to check it and there was no colour around the ring on the router, the peer supply light is flashing green. When taken out the router the power supply has a solid green light.

Seems to either be a dead router or supply unless I'm missing something.

Anyone had something similar? Unless engineer is only answer to this.

Cheers.

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.