No internet. Network access : Blocked

[whitebake]

My Internet went down 9 hours ago.

I can connect fine to my hub setup on a Web browser but the info page shows "Network access : Blocked" and my hub status page shows "Internet (Access denied).

I don't owe any money. I've done the usual power cycle. I've even defaulted the whole thing and started from scratch.

Virgin are telling me it will be 3 DAYS before I can have an engineer.

Somebody at virgin please explain why the hell is my internet access denied 

[Cardiffman282]

What do customer service say on 0345 454 1111 / 150?

[Client62]

"Internet (Access denied)" reads like the VM Hub is not or no longer activated.

[whitebake]

They have told me there is no choice but to wait 3 days for the engineer

[whitebake]

VM say there is no activation issue 

[Cardiffman282]

Some ideas here https://community.virginmedia.com/t5/Forum-Archive/Hub-3-Internet-access-denied-network-access-block... 

[whitebake]

After virgin spent two days telling me the fault was on my equipment, suddenly last night my service status changed to "area fault". I get a text telling me my engineer appointment has been cancelled.

This morning at 6am I check again and it still says "area fault" with a resolve time of 9am.

It's now just before 9. I recheck the service status and it tells me the fault is resolved.

My Internet is not restored and now my engineer visit has been cancelled and there are no new slots for ANOTHER 3 DAYS 

Not good enough.

[jpeg1]

You can check for a local area fault on 0800 561 0061.

VM will not send a technician while that fault is open. 

[whitebake]

There is no longer an area fault. Otherwise I wouldn't have the option to rebook an engineer.

[jpeg1]

You will at least be entitled to some compensation. Make sure you get it.