Hi all,
I decided to sign up for VM 1GIG Volt in the Black Friday deals. Was due to have it all installed on 11/12/23. Technician arrived and did a sterling job IMO but there was no connection when he finished. The cabling work and the survey had been done the previous week and we were all systems go. Since then I have had three other technicians attend, one being the technician that did the survey. Still no fibre broadband! I was informed by the technician that there was ‘No light at the DP’.
Yesterday I had the cabling contractors out; finally. Great lads but after changing the fibre cable they said that the DP is broken. One of the lads reported it and I shall be contacting VM; again, on Monday but it’s been 6 weeks now and I have lost count of how many times I have called, how many times I have had to verify who I am and how many times I have had to repeat what the issue is! I can’t work from home, I have two gamers in the house and we are all paying for various subscriptions ie Netflix, Ring etc that we can’t use as we have no internet.
Is there anyone who can point me in the right direction to 1) get this sorted and 2) make a complaint and request compensation. Just one of us has forked out over £150 on subscriptions and updating their mobile data to enable them to do their gaming.
I’m surprised we have all managed to not throttle each other!
Any advice is gratefully appreciated.
