No Virgin media socket, but have got a coaxial cable in the wall?

[gk37]

I got the wifi and TV package delivered yesterday. I spent ages looking for the wifi socket as I've just moved into the house and couldn't find it anywhere. However, I did find a coaxial cable sticking out so tried to connect the wifi hub to that instead of using the splitter with the red and black stickers on it (because I couldn't use the splitter as there is no wifi socket to plug the red- labelled part into)...

The hub came on, and so did the green wifi symbol. However, the green light at the bottom has been flashing for hours, meaning there is a loose cable somewhere (or something else) and I'm not sure what to do. 

[Adduxi · Accepted solution]

Sounds like the cable is disconnected somewhere.  Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain your problem.  You will most likely need a manned install.

[Carley_S]

Hi @gk37 

Welcome to the community forums 

Sorry to hear that you weren't able to complete your quick start install. I can see that you have since spoken with the team on the advice kindly provided from @Adduxi 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed 
 

Thank you @Adduxi for assisting with this customers post. Much appreciated! 🙂