No Account Number and No Order Tracking Number?

[Dcdaviesw]

We ordered broadband through a self installation kit, we put the delivery date in but haven’t received anything and don’t have an account number or anything to contact customer support. Any help would be greatly appreciated! 

[VM-Jon]

Hi @Dcdaviesw 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[joshuawalton02]

We ordered broadband through a self installation kit, we put the delivery date in but haven’t received anything and don’t have an account number or anything to contact customer support. Any help would be greatly appreciated

[VM-Jon]

Hi @joshuawalton02 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon