New hub 4 making buzzing noise all the time

[Njames19]

Hi, like many people in my local area I have recently been sent a replacement wi-fi hub - a hub 4. Since turning it on yesterday it has made a constant crackling/buzzing sound (similar to when a snail gets caught in my fish tank filter!). I’ve turned it off and on again but no joy. It’s a loud noise and annoying. Is there anything to stop this - I’ve tried checking the fan as others have suggested but no change. Many thanks

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[John_GS]

Hi @Njames19 

Thanks for posting and welcome to the community.

We can see from a system check that you've cancelled an engineer visit for this - has everything been sorted for you now?

Keep us posted if you need further help.