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New customer, hub 3 won’t connect

StuartFJC91
Joining in

Hi, so I’ve just installed my hub 3 and only the white light has come on. None of my apps can detect the router. Any advise?

I received the push fit cable but didn’t receive a splitter although I’m only using the broadband so I wouldn’t need it.. I guess? Plugged the black end into the box is that right? 

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi StuartFJC91,

Thanks for posting and welcome to our community 😊

Sorry to hear you've had some issues connecting, I've had a look at things from our side and can't see any issues. 

How has it been since you posted?

Alex_Rm