Showing results for 
Search instead for 
Did you mean: 

New customer help please

Joining in

I have recently joined VM, excited when the box arrived but then the shock arrived.....

I can't seem to find where the box is other than the traditional telephone socket..

I have noticed a wire coming from the wall but not found a box like other people have said there should be, can someone please advise


Thanks in advance



Very Insightful Person
Very Insightful Person

Hi Phil1912 

VM only send out the QuickStart pack if the premises previously had VM.

The previous occupiers may have removed the VM box and cables.  The internal boxes may have the NTL or Telewest insignia on instead of VM , if so they are names of the original cable telco's and should work.

There should be an external omnibox, often brown or gray, If there is then try tracing the cable/s from it to see if there is an actual internal connection point..

If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali