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Lizzy24
Joining in

on ‎06-02-2024 13:38

 I am trying to install my virgin package but I haven’t got a virgin wall socket

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎06-02-2024 14:18

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if you can't find any cables.

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-02-2024 16:52

Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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