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Need to book an engineer visit

Moleymole
Joining in

on ‎11-07-2024 17:49

Hello there. I just received my hub but there is no virgin media box or cable in my apartment. I do seem to have a cable outside the runs to the virgin media box outside but nothing inside. I will need an engineer to install a box. I tried calling that went nowhere and I tried the web chat that I seemed to have got cut off from so i'm trying this route. Help would be appreciated. 

 

Dave

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newapollo
Very Insightful Person
Very Insightful Person

on ‎13-07-2024 13:41

Hi Dave

You could try calling the pre-installs team on 0800 052 1734 and tell them what's happened and request a manned installation.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Megan_L
Forum Team
Forum Team

on ‎15-07-2024 14:53

Hi MoleyMole, 

Thanks for your post and welcome to our Community Forums!

Sorry to hear your property didn't have the necessary cables inside to get fully installed!

I can see that you may have already got this sorted through other contact channels, could you confirm if this is right?

If not and you still need help, we can assist!

Thanks,

Meg

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