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Need a wall socket installing

lizzypig
Joining in

on ‎13-01-2024 15:33

Hello everyone. 

So I have received my Hub but I am unable to install it as I don't have the wall socket connection in my home! 

I need to book a technician appointment so I can get one fitted! 

Please help 😊🤗 

 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-01-2024 15:37

Hi lizzypig 

The quickest solution would be for you to call the pre-installs team on 0800 052 1734, explain the problem and ask for a manned install

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Or wait a couple of days for a member of the forum team to pick this up for you.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Akua_A
Forum Team
Forum Team

on ‎15-01-2024 15:49

Hi @lizzypig 

Welcome to our community forums and thank you for your first post. Sorry to hear you did not have a wall connection for your landline switchover. I can however see you have been in contact with our team who was able to book an appointment for you. Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team

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